• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Android 9.0 Pie

I wanted to setup this printer. At first it was connecting, but i couldnt finish the setup because of an error. After several tries i gave up. Later, i tried to do it again but it just doesn't connect to WiFi anymore. Its blinking and i tried resetting the printer and the router. Plz help

4 REPLIES 4
HP Recommended

I tried doing the setup again and now stuck on the part "press the info button". After i press it, all buttons are lit up but the setup doesn't progress further. Plz help

HP Recommended

@Anya1412 

 

Welcome to the HP support community.

 

I understand that you are trying to set up the printer, I am glad to assist you.

You can set up the printer using the HP Smart app.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I did all those steps and the printer shows up in the app even of the wireless icon is blinking! How do i fix the blinking thing? The WiFi is working 😭

HP Recommended

@Anya1412 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.