Laserjet pro MFP M180nw will not connect to internet printer setup does not ask for SSID orpassword

[tedburne1]

printer frequently loses contact with internet.  Usually can reconnect with a cycle of of on off switch.   Wireless Network Test Report:  Wireless = on;   Wireless working = pass;  Network Name = fail;  Security = pass.     Configuration Summary:  Network Name = correct name;  Communication Mode = Infrastructure;  Authentication Type = mix of letters numbers;  Encryption = mix of letters and symbols. 

Can not get onboard printer screen to take me to check SSID and password.  Don't know if that's a problem only included for information.

Have cycled router and printer several times.

[Kuroi_Kenshi]

Hi @tedburne1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Configuration:

• Ensure your printer is set to the correct network name (SSID) and that it is visible on your network device.
• Verify the Communication Mode is set to "Infrastructure" as you indicated.

Verify SSID and Password:

• Sometimes, the SSID and Password fields might be missing if the printer has stored previous configurations. Check if a manual setup might be needed to reset these fields.

Reconfigure Wireless Settings:

• Access the printer's Embedded Web Server (EWS) by entering its IP address in a web browser. From here, you can manually configure the wireless settings.
• Re-enter SSID and network password to ensure they are correct.

Firmware Update:

• Ensure the printer has the latest firmware version installed. You can usually download updates from the HP website.

Wireless Channel Settings:

• On your router’s configuration page, try changing the wireless frequency channel to reduce interference. Sometimes channels like 1, 6, or 11 on the 2.4 GHz band are optimal.

Reduce Interference:

• Ensure that there are no obstructions or electromagnetic interference (like microwaves, cordless phones) between the router and the printer.
• The printer should ideally be within range of the wireless router.

Printer Reset:

• You might perform a network reset on the printer. This usually involves navigating through the printer menu and selecting a reset option for network settings.

Network Setup via USB Cable:

• If you're unable to set the wireless configuration manually, try setting up the printer using a USB cable connected to your computer. This can sometimes resolve setup issues and allow the correct SSID and password to be entered.

I hope this helps.

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Best regards,