Locked out by administrator and I am the administrator. I need to connect with my new wireless.

[Cindy1108]

I am locked out by the administrator and I am the admin. I need to set up a new wireless address

[A_Gayathri]

Hi @Cindy1108 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you find yourself locked out of your HP OfficeJet 6962 printer and need to set up a new wireless address, you can try the following steps to resolve the issue:

Factory Reset the Printer (Caution: Data Loss):

• Locate the reset button on your printer. It might be a small hole that you can press using a paperclip or a button on the control panel.
• Press and hold the reset button for about 15 seconds. This action will restore the printer to its factory settings.
• After the reset, you should be able to set up the wireless connection again.

Reset Network Settings:

• On the printer's control panel, navigate to the "Wireless" or "Network" settings.
• Look for an option to reset the network settings.
• After resetting the network settings, you can set up a new wireless connection.

Access the EWS (Embedded Web Server):

• Open a web browser on a computer or device connected to the same network as the printer.
• Enter the printer's IP address in the browser's address bar. You can find the IP address on the printer's control panel or by printing a network configuration page.
• Navigate to the printer's Embedded Web Server (EWS).
• Look for an option to reset or change the wireless settings.

I hope this helps. 

Take care and have a good day.-

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