Locked out of hp account

[Jc18463]

Havent used my HP Deskjet 2725 in a few years and my wifi has changed. I originally registered this device with HP under my school email that I no longer have access to. I tried sending the code to my new email but it didnt work. I am just trying to connect this printer to my new account but nothing works because there is a password i have to enter to connect via my phone on wifi and none of my known passwords are working with it. Please help.

[Elohi_NR]

Hi @Jc18463,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Let's try restoring the printer to the original factory defaults

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

5. Touch Continue.

You may also refer to these documents for further assistance. 

Wi-Fi connection is lost after router or network settings change

Troubleshoot a Wi-Fi connection to an HP printer

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jc18463]

My HP doesnt have a control panel. I has like 5 buttons and a small screen that shows whether the ink is low or not

[Elohi_NR]

Hi @Jc18463 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Jc18463]

I never received a private message.

[Elohi_NR]

Hi @Jc18463 ,

Apologies. I have sent the message again.😊 

Thanks