Locked out

[Ronkedor]

I have a small but serious problem:
I have changed WiFi provider / router and now I need to have my HP OfficeJet Pro, 7700 Wide Format All-in-one Series on wireless WiFi again.
Serial number: [Personal Information Removed]
Product number: G5J38A

BUT I accidentally locked the operation and forgot my username AND password.
Can and will you help me?

[Jay_G24 · Accepted solution]

Hi @Ronkedor,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Ronkedor]

Amazing, You did it, Fantastic, thank you!

[Jay_G24]

 You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ronkedor]

My next problem:

CORNTROL PANEL

I have also forgotten Username and password: https://hpb4b6864fb1ee.local./# 

Can you help here too? Please!

HP OfficeJet Pro 7740 Wide Format All-in-OneEmbedded Web Server (integreret webserver)

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