Locked printer after moving

[FireAtWill]

I moved and have a new internet. Now I can’t get the printer to connect as it says “This feature has been locked by the person who set up this printer.”

can’t figure out how to fix. HP Officejet Pro 6975

[zoey7886 · Accepted solution]

@FireAtWill, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Unlocking HP OfficeJet Pro 6975 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 6975 printer is locked after moving, you can try the following steps to reconnect it to the new internet:

Reset Network Settings:

• On the printer control panel, swipe down to open the Dashboard.
• Select the Setup icon.
• Navigate to Network Setup.
• Select Restore Network Settings.
• Confirm the restoration.

Reconfigure Network Connection:

• On the printer control panel, swipe down to open the Dashboard.
• Select the Setup icon.
• Navigate to Network Setup.
• Choose Wireless Setup Wizard.
• Follow the on-screen instructions to connect your printer to the new Wi-Fi network.

Printer Administrator Settings:

• If the administrator settings were activated, you may be prompted for an administrator password to make network settings changes.
• If you do not know the administrator password, you may need to contact the person who originally set up the printer.

Factory Reset (if the above steps do not resolve the issue):

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.
• On the control panel, access the Setup menu.
• Navigate to Printer Maintenance.
• Select Restore Printer or Restore Factory Defaults.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[FireAtWill]

Nothing works as I am completely locked out. Called HP, finally got a hold of someone, gave me another number, called it. Spent 20 minutes on prompts, then hung up on me. There has to be a way to fix when you move.

every option above is locked and says “This printer has been locked by the person who set up this printer”

I guess HP just requires you to buy a new printer every time you move or change networks?

im starting to believe that I will never buy HP again. 

[zoey7886]

@FireAtWill, Welcome to the HP Support Community! 

We're here to help you tackle that locked printer! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,