Lost admin password...printer...HP Laserjet MFP M130fw

[SheDud]

Hi...this is the response I got from an HP employee on how to reset my HP laserjet MFP M130fw printer.  I don't have the admin password.  When I do this, the Service menu only takes me to a "password screen".  HELP!!

Follow the below steps to Restore the factory-set defaults.

1. On the printer control panel, open the Setup menu.

2. Open the Service menu.

3. Select Restore Defaults.

The printer automatically restarts.

[Elohi_NR · Accepted solution]

Hi @SheDud ,

Welcome to the HP Support Community.

I'd like to help!

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SheDud]

THANK YOU!!!  #2 Solution worked perfectly.  Appreciate it:)

[Elohi_NR]

Hi @SheDud ,

Welcome to the HP Support Community. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!