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‎03-22-2022 05:06 PM

HP Recommended
Product: HP Neverstop Laser 1001nw
Operating System: macOS 11.0 Big Sur

Our school switched the wi-fi setup and as I try to reset my Neverstop 1001nw account it asks me for an admin password which I don't remember ever setting up.  I've tried every combination I can think of including admin / blank and our old wifi stuff - so figure I just need to do a factory reset but have no idea how to do that. Hoping someone can offer me a tip on the steps?   Thx

Category:
2 people had the same question
1 REPLY 1

‎03-25-2022 09:50 AM

HP Recommended

@AKMILLER
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
Let's restore the network settings on the printer and reconfigure the wireless connectivity:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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