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‎03-28-2024 03:29 PM

HP Recommended
Operating System: iOS

My M110we has the ! flashing. Says that it is not connected to the internet, but it is. When I run a scan of everything connected to my network it shows up. When I print the status page it shows connected. When I try to print it says it's offline. HP Smat app says its low on ink, but the printout has a status of Normal. I've reset and completed all of the troubleshooting steps out there.  The printer has been manually reset according to troubleshooting instructions.  Any suggestions??

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1 REPLY 1

‎03-29-2024 03:12 PM

HP Recommended

@MarciGH 

 

Welcome to the HP Community --

 

Can't print on an HP+ or Instant Ink enrolled printer

 

Not connected to the Internet is typically a Web Services issue.

What?

  • Web Services connects the printer to services, for example, HP+, Instant Ink, perhaps some mobile printing options
  • Connecting to your local network supports local printing and scanning

 

The two are slightly different animals.

 

I know enough about Laser Printers to get into minor trouble -- and then hear about it from colleagues who know better.  Smiling,

 

No Joy?

Were this mine to do -- and because this is very likely an HP+ printer -- I'd contact HP+ Support and see if they can help you get that printer connected to the Internet.

 

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

 

Additional Help - Documents and Videos

Category Troubleshooting > Topic Printing > Sub-Topic Wireless & Network

Example: HP+ printers - Unable to print from Apps after updating Windows

 

Good to have and know...

 HP LaserJet M109e-M112e series User Guide 

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP LaserJet M110we Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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