• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-21-2022 07:02 AM

HP Recommended
Product: m1536dnf
Operating System: Other

My printer is M1536dnf, which I have networked. I am running MacOS 12.1, which is the latest version of the macOS system. I am able to print just fine via macOS.

 

My work uses Citrix Workspace for a virtual desktop (Windows) that features remote printing (i.e. to a home printer) via a tool called Tricerat Screwdrivers. I am able to print from Citrix to my networked Brother printer without issue. But when I go to print via my HP M1536dnf, the following happens:

--The print queue fires up in MacOS, and I can see in that queue the filename of the file I am trying to print.

--The status indicates that I am "Connected" to the printer, but it then says "Print job was not accepted."

 

I have tried virtually everything I can think of. Resetting the print system (in MacOS). Re-adding the printer. Using HP Smart to diagnose/fix. 

 

I am out of ideas. I am stumped. 

 

If I can't get this fixed, I'm disconnecting the printer and buying another printer. It won't be an HP.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.