M15w Factory Reset so I can connect to new WiFi network

[RET671]

Hi! I recently changed my router so I need to connect my HP M15W printer to the new network but can’t seem to figure it out. Please help!

[Nal_NR]

Hi @RET671,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with connectivity.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Try the steps below to connect the printer to a network-

Connecting the printer to a wireless network with WPS

Complete the network connection by putting the printer and the router in WPS setup mode. Once connected, install the HP software to wirelessly connect the printer to your computer or mobile device.

NOTE: 

Your network must use Wi-Fi Protected Access (WPA or WPA2) security, and your router must support WPS. Google, eero, Luma, and Plume are some router brands that might not support WPS.

Make sure your router has a WPS button or a button with the WPS icon

Place the printer within the range of the Wi-Fi router signal.

Put the printer in WPS connection mode.

Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds until the wireless light flashes. 

Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.

Return to the printer and check the status of the wireless light or bar.

If the light or blue bar stops flashing, the printer is successfully connected to the network. Continue to the next step.

If the light is still flashing or turned off, continue to the frequently asked questions in this document. connection failed. Move the printer closer to the router, 

Make sure your computer or mobile device is on the same local wireless network you connected the printer to.

Click here for the supporting document. 

Hope this helps! Keep me posted. 

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