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‎04-06-2025 05:41 AM

HP Recommended
Product: HP Color LaserJet Enterprise M553n
Operating System: Microsoft Windows 10 (64-bit)

Hi!

The printer is only printing in black. All settings on the system have been checked but still no joy.

Any ideas?

2 REPLIES 2

‎04-06-2025 08:50 AM

HP Recommended

Do pages printed from the control panel such as supplies status or the print quality tests on color? If yes, then the most common cause is a failure of the driver to detect the color capability of the printer. To resolve, on your PC go to control panel>devices and printers and the  tight click the icon for your printer and select printer properties from the drop down menu. Then click on the device settings tab and find the entry device type and change it to color. The above assumes you have a proper HP driver and not a Microsoft IPP driver installed. 

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‎04-06-2025 04:55 PM

HP Recommended

Hi!

I have tried all different ways but still no joy. Printer does not print in colour. Toners are full. 😞

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