• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-03-2026 06:00 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP 8610 inkjet printer that has worked well for many years on a ATT router.  I have been trying to connect to an ASUS RT--BE82U and am receiving an error message that says my router has MAC address filtering turned on.  After several days of testing (with both routers located in different houses miles apart) I think I have found the problem (but have not tested).  The HP 8610 supports wifi  802.11b/g but the new router does not.  

So my question.  Is it possible that the HP 8610 is giving the MAC address filter error because it cannot properly communicate with the router?  If that is true I see a few solutions (1. new printer, 2. ethernet cable router to printer, 3. a 2nd router that supports 802.11 b/g that is ethernet connected to the ASUS router).

Any thoughts on my theory?  and solutions?

 

Thank you

 

 

Jerry
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->