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Color Laser Jet Pro MFP M283fdw
macOS 10.15 Catalina

I see that others have this problem as well (is it a known glitch?). Unfortunately, I can't find a solution that works permanently. All of a sudden (after plugging/unplugging and shutting down/powering up) the printer will say "ready," but the next minute (or a few days later) it's offline again... SO FRUSTRATING! I do not have time for this and I spent A LOT of money on this thing! Any help beyond what the virtual agent has one do, would be very appreciated. 

1 REPLY 1
HP Recommended

@CMax22

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Next try assigning a Manual IP Address

 

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed


Thank you


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KrazyToad
I Am An HP Employee

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