MY HP ENVY 5032 ALL IN ONE CANNOT connect to instant ink account

[ss236]

cannot sync, and the printer says I am not using the enrolled cartridge. It's not true. I only used the instant ink cartridge.

the sync date on the smart hp page showed Nov, 2023, I cannot do anything, no matter how many time to refresh the webpage or reset my printer, it is not working at all.

I can see my printer's status online, on apps, but it can just not sync.

Found that someone  have similar problem but they can set time and date manually, but I cannot do anything to this stupid printer.

I have just canceled the instant ink, without using two of the new instant cartridges. just a waste of money.

[Nal_NR]

Hi @ss236,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Let's try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer.

If the issue persists, I would suggest removing web services on the printer and then re-enabling it and checking if that works.

Alternatively, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!