cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
DonSr1952
New member
3 1 0 0
Message 1 of 4
111
Flag Post

MY HP Officejet Pro 8500 Premier All-in-One Printer - A909n WON'T SCAN

HP Recommended
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
Microsoft Windows 10 (64-bit)

I HAVE UNINSTALLED AND RE-INSTALLED SOFTWARE & DRIVERS. I CAN PRINT BUT CAN NOT SCAN. I HAVE TRIED EVERYTHING I KNOW. I AM RETIRED FROM OWNING TWO COMPUTER STORES. I HAVE RAN THE "PRINT AND SCAN DOCTOR" BUT THAT DIDN'T HELP. IT SAYS DRIVER IS NOT INSTALLED.

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,570
Message 2 of 4
Flag Post
HP Recommended

@DonSr1952, Welcome to the HP Support Community!

 

I understand you are able to print but not scan. Here are two compatible scanning apps, which can be used to scan your photo or document:

 

HP Scan Extended: You can Download-Save-Install > HP Scan Extended  

Or,

 

HP Scan and Capture: You can download and Install HP Scan and Capture app from the Microsoft store. Here is the link: https://www.microsoft.com/en-us/store
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
DonSr1952
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

NONE OF THIS WORKED. IT LOADED A N HP TWAIN DRIVER AND WAS NOT ACCEPTED WHEN I TRIED TO SCAN. I BELIEVE THE TROUBLE I AM HAVING IS WITH A WIA DRIVER, NOT A TWAIN DRIVER.

 

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
19,035 19,037 1,356 1,570
Message 4 of 4
Flag Post
HP Recommended

@DonSr1952

 

If this did not help, there is no other scanning software available for this model printer due to its age. 

If the printer is out of warranty and if you need to scan, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation