MY PRINTER OFFLINE I NEED HELP SETTING IT UP

[DARNETTA]

I NEED HELP CONNECTION MY PRINTER IT WILL NOT ALLOW ME TO SCAN MY DOCUMENTS ON TO MY COMPUTER IT SAY ITS OFFLINE BUT I CAN PRINT FROM MY COMPUTER IM CONFUSED

[Raj_05]

Hi @DARNETTA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with printer connection issues, but we can try to troubleshoot it step by step. Here are some common solutions to get your HP Officejet 6700 Premium back online for scanning.

Check Printer Connection:

• Physical Connection: Ensure that your printer is properly connected to your computer via USB cable or is connected to the same Wi-Fi network if you're using wireless.
• Power Cycle: Turn off your printer, wait for about 10 seconds, and then turn it back on. Sometimes, restarting the printer can resolve communication issues.

Verify Printer Status:

• On the printer's control panel, check if it shows any error messages or indicators that could indicate connectivity problems.

Check Computer Settings:

• Printer Settings: Make sure the printer is set as the default printer on your computer.
• Network Connection: If using wireless, ensure that your computer is connected to the same Wi-Fi network as the printer.

HP Print and Scan Doctor (Windows):

• HP provides a tool called "HP Print and Scan Doctor" which can diagnose and resolve printing and scanning problems. You can download it from the HP website and run it to check for any issues with your printer setup.

Driver and Software Update:

• Ensure that you have the latest drivers and software installed for your printer. Outdated drivers can sometimes cause communication problems.

Firewall/Antivirus Settings:

• Sometimes, security software can block the communication between your printer and computer. Temporarily disable your firewall or antivirus software and check if the printer comes online.

Reinstall Printer:

• If none of the above steps work, try uninstalling the printer software from your computer and then reinstalling it. This can often fix underlying software conflicts.

By systematically going through these steps, you should be able to diagnose and resolve the issue preventing your HP Officejet 6700 Premium from scanning to your computer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support