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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎03-10-2023 08:30 AM

HP Recommended
Product: HP ENVY 5546 All-in-One Printer

Mac OS recently updated to 13.2.1 and about the same time HP Smart updated also (2 March 2023). Since then I get the message "Printer not online". I've checked and the printer confirms it is connected to the same network as the Mac. I can print by connecting the Mac directly to the printers own WiFi address, but not my home network

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2023 08:52 AM

HP Recommended

I found this  elsewhere and it worked.

Power off the Wi-Fi router, the printer, the Mac, the iPad, the iPhone, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Power on the iPad and the iPhone. Finally, power on all other devices/computers.

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1 REPLY 1

‎03-10-2023 08:52 AM

HP Recommended

I found this  elsewhere and it worked.

Power off the Wi-Fi router, the printer, the Mac, the iPad, the iPhone, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Power on the iPad and the iPhone. Finally, power on all other devices/computers.

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