MacBook unable to connect to HP Officjet Pro 9010

[jawick]

The printer is online as well as the MacBook. The printer shows up in the "add a printer" window but when I add it I get an error window that says "Unable to verify the printer on your network. Unable to connect to ‘HP OfficeJet Pro 9010 series [BBE642]._ipp._tcp.local.’ due to an error. Would you still like to create the printer?

I have tried everything I can think but no luck.

It's very frustrating not to be able to talk to a real person.

Any help would be appreciated

[Betty0610]

@jawick

Welcome to HP Support Community! 

Let's try the below steps to see if that helps - 

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

2.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

3.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

 I'd like to know the following to isolate the issue further- 

1.) Are the printer and Mac connected to the same network? 

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks. 

3.) What is the distance between the router and the printer? 

4.) Is there antivirus software installed on your Mac? 

5.) Could you perform a ping test using the Mac Terminal and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display. Use the command Ping 192.168.0.1   after 10 pings ctrl c ( the IP mentioned here is just an example) 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us. 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jawick]

Thanks for the suggestions. I gave up on trying to connect over the public WiFi here and called one of your technicians who got me connected via direct WiFi. Works great as is a better solution for our nomadic lifestyle. All I needed was the password and i was good to go.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day and stay safe!:)