MacOS showing Error in Printer & Scanners

[nmoorcroft]

I'm using macOS Ventura 13.5.2 with my HP Color Laser Jet Pro M255dw. I'm connected wirelessly using Bonjour. Wireless network test shows no errors, other than a warning that I have multiple access points broadcasting the same SSID.

Every time I print a document the Print dialog show an error and the status of the printer in Printers & Scanners shows as 'Error'.

The only way to clear the error is to remove the printer and re-add it. I cannot find any log file or message that can tell me what the error means.

Running Diagnose & Fix from HP Smart does not clear the Error message.

[Irfan_06]

Hi @nmoorcroft,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

Before you begin, turn off the router > wait for 60 seconds > turn on the router and wait for all the lights on the router to be solid.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support