Macbook pro 2016 13" can no longer find HP OfficeJet Pro 8025 All-in-one

[Renny6]

This printer worked for about the time the factory warranty lasted. Now the printer won't find the computer or the computer won't find the printer (when I go to printers and scanners under settings and press the + (add printer) it finds nothing. I have tried everything. I have made sure my mac and printer are on the same wifi, have restarted everything (including router), reset the printers (in settings on the mac), updated all software for both mac and printer, put in the printer IP address because my mac cannot see the printer (ever). When I put in the IP address the printer acts like it will print and then spits out pages and pages of one or two letters/numbers/symbols on each page. 

my iphone (X) finds the printer and prints no problem. I don't have the Smart HP app on my phone and have deleted it from my laptop because it wasn't working (see above). 

Nothing working. I am very frustrated. HP will not provide any support at all because we bought the thing in January 2021 and it's now March of 2024. I am ready to run over the printer with the car. Any insights anyone?? I'd really appreciate it!!

[Sneha_01]

Hi @Renny6,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating printer connectivity issues can be, especially when you've tried many troubleshooting steps without success. Given the details you've shared, let's go over some additional steps you might take to resolve the issue, considering both your MacBook Pro and your HP OfficeJet Pro 8025:

Reset Printing System:

• You've mentioned resetting the printers in settings, but just to clarify, on macOS, you can perform a more comprehensive reset by right-clicking (or Ctrl-clicking) in the list of printers in the "Printers & Scanners" preferences pane and choosing "Reset printing system..." This will remove all printers, scanners, and faxes, allowing you to start from a clean slate.

Check for Software Updates:

• Although you've updated all software for both your Mac and printer, it might be helpful to directly check the HP website for any printer-specific drivers or utility software that might not be automatically updated through macOS.

Connect via USB Temporarily:

• If possible, try connecting the printer to your MacBook Pro using a USB cable. This can help determine if the issue is related to network connectivity. If the printer works fine over USB, the issue is likely related to the wireless connection.

Manual IP Address Configuration:

• Since you've already tried entering the printer's IP address, ensure that the printer's IP settings are correctly configured for your network. It might be beneficial to set a static IP address for your printer through its control panel or web interface (accessible by entering the printer's current IP address into a web browser).

Reinstall HP Smart App:

• Even though you've had issues with the HP Smart App, reinstalling it after performing the "Reset Printing System" step might be worth trying. Sometimes, a fresh installation after resetting system settings can resolve previously encountered issues.

Check Firewall and Security Software:

• Ensure that your macOS firewall or any third-party security software is not blocking the connection to your printer. You can temporarily disable these to test if they are the cause of the connectivity issue.

Try Creating a New User Account on Your Mac:

• Occasionally, user-specific settings can cause issues with peripherals. Creating a new user account on your Mac and attempting to add the printer from that account can help isolate the problem.

Contact Apple Support:

• Given that your iPhone can find and print to the HP printer without issues, this suggests the printer itself is functioning correctly over your Wi-Fi network. The issue might be related to your MacBook's software or network settings. Apple Support could offer guidance specific to macOS.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support