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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Message on android phone: Authentication Required Enter cre...

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02-23-2022 11:21 PM
Wireless printing from phone problem - Printer shows up on android phone. Document selected to print. Unable to print-this message occurs: Authentication Required Enter credentials to access HP Laser Jet Pro MFP M29w (E61E2E) Username: ? Password: ?
PS: On android phone -HP Smart is asking for a "claim code" ?
I am unable to locate: Username, Password, Claim code - unable to configure
Thanking you in advance-
02-28-2022 04:15 PM
Welcome to the HP support community.
Which username and password are you looking for?
Meanwhile:-
I understand that you are trying to get the printer claim code, I am glad to assist you.
To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.
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Send a test print job from any device on your network to make sure the printer is connected and can print.
NOTE:
You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.
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Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
To find your printer IP address:
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From the touchscreen control panel: Touch the Wireless icon
.
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From the HP Smart app: Click Printer Settings, and then click Printer Information.
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From the printed network report: Press the Information
button to print an information page.
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From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
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Find the Printer Code or Printer Claim Code on the page that prints.
If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
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Add your printer to an HP Smart account using the Printer Claim Code.
If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.
Here is the HP document for your future reference:- Click here
Let me know how it goes.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee