Message on wireless network report says radio, not functioning

[Gigi233]

Wireless network test report indicates wireless radio, not functioning

[Nal_NR · Accepted solution]

Hi @Gigi233,

Welcome to the HP Support Community. 

I'd be happy to help you! 

As I understand the HP Printer is no longer connecting to WiFi,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt a power cycle?

Have you run the HP Print and Scan doctor to identify or resolve the issue?

While you respond to that, here's what you need to do:

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any connectivity error states.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

Turn off the router by pressing the power button or disconnecting the power cord.

Turn off the printer, and then unplug any USB or Ethernet cables.

   NOTE:

When an Ethernet cable is connected to the printer, the printer cannot connect wirelessly.

Close all running programs on your computer, and then shut down the computer.

Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

Turn on the printer.

Turn on the computer.

If the wireless connection continues to drop, continue to the next step.

Step 2: Run the HP Print and Scan Doctor (Windows only)

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

On the Print and Scan Doctor Welcome screen, wait for the tool to locate your printer.

Click Start on the Welcome screen.

If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.

Select your printer, and then click Next.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.