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BookemDanno,

Your story sounds all too familiar, with the exception of a few minor details this is exactly what happened to me.

 

HP Recommended

Hi @farrider,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Kindly share the details below: i will have the case escalated. Please share the details in the private message.

First Name:
Last name: 
Country: 
Case Number: 
Email: 
Phone:
Product:
Serial: 
Issue: 
 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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