Microsoft Windows 11 Pop Up Window after using HP Tech Support for HP 8125 Printer Support

[Rob20263]

I purchased a HP 8125 Office Jet Pro Printer earlier this week. I had difficulty setting the WIFI Connection between the Laptop and the Printer. I mistakenly clicked in the Tech Support Chat Window. The Support Tech requested my phone number.  I agreed to give him my phone number.  We discussed my issue. He recommended that I let him remotely take over my desktop.  He talked about 20 minutes explaining to my me the issues with my HP Notebook Computer and that these would have to be addressed before we could solve my issue with the WIFI Connection to computer. He offered me a solution which would cost me $199. He stated only the Printer Portion would be covered through HP.

I decided not to take his recommendation.  I later solved the WIFI issue on my own but now I have a Windows 11 Pop Up right in the center of my screen.  The message says: Your Printer May Be Malfunctioning  Suggest Immediate Repair with a small block that says: Fix Now

I can't figure out how to remove it within Windows 11 settings. I believe he placed this within my system when I declined his recommendation. The printer functions normally. I not happy that HP would recommend this support agency and person to support their customers. 

[Deep_World · Accepted solution]

Hi  @Rob20263 
 
Welcome to the HP Support Community!

Thanks for reaching out!

Thank you for bringing this to our attention, and I understand your concern about the experience you've had.

We would like to clarify that HP does not charge customers for troubleshooting support related to HP products and issues covered under HP support services. Based on the details you shared, we would like to better understand the interaction and verify whether the contact was through an official HP support channel.

Could you kindly let us know:

• How did you find the contact information for the technician?
• Was the support session initiated through an HP website, a phone number, an online search result, or a third-party website?
• Do you have the phone number, website address, email, or any other details associated with the support provider?
  
  Also to better understand the source of the pop-up, could you kindly provide:
• A screenshot of the notification.
• The exact wording of the message, if possible.
• Whether the pop-up appears immediately after startup or only when using the printer.
• The website or phone number through which you contacted support.

You can also check Settings > Apps > Installed Apps and look for any recently installed applications that you do not recognize, especially those installed around the time of the support session.

If the printer is printing, scanning, and connecting normally, the message may not indicate an actual printer hardware issue.

 However, a screenshot will help us determine whether the notification is from Windows, HP software, or a third-party application.
 

I hope this helps. 

[Rob20263]

Sorry for the delayed reply. Answers to your questions.

1) The contact information for the technician was provided when I initiated a Chat Request when during the issue with the Printer Wifi Setup.

2)Yes the support was initiated through the HP Website 

3)The phone number of the provider is: 1-689-698-7805 Ticket# REQ2086TC

4) Yes it appears on Startup. I have attached a Screenshot 

• 5) The Printer and Scanner functions operate normally  by wireless.

   

[Rob20263]

Thanks so much for your support. I have more information regarding this topic. This Pop-Up Window has been finally removed from my Windows 11 Start Up. I followed your advice regarding checking the Installed Apps for a suspicious App installed in my system. I found the following App near the HP Printer Apps: 

Smart Printer Driver Utility

Problem Event Name: MoAppHang

AdoreSoftwares.DriversUpdater

Version Application: Version 1.0.24.0

After Uninstalling this Application the Windows 11 Start Pop-Up was removed from my system.

The HP Printer functions normally. 

I have attached two screenshots. 

Thanks for your support. Robert

[Deep_World]

Hi @Rob20263,
 

 I'm glad to hear that the pop-up window has been successfully removed from your Windows 11 startup.
 

Based on your findings, it appears that the issue was related to the Smart Printer Driver Utility (AdoreSoftwares.DriversUpdater) application.

The Smart Printer Driver Utility (AdoreSoftwares.DriversUpdater) is not an official HP application. It is a third-party utility and is not part of HP printer software.

I appreciate you sharing the screenshots and the outcome of your troubleshooting. Information like this can be very helpful for other community members who may encounter a similar startup pop-up behavior.

It's great to know that your HP printer is working as expected after the removal of the application.

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 Regards,

Deep_World