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‎09-19-2020 11:24 AM

HP Recommended
Product: iPhone X
Operating System: iOS

When I attempt to print from either my iphone or ipad using the native apple airprint tool, the results on the printer are double exposed.  It looks like two versions of the same document are being printed on the same page. My printer is the HP Officejet Pro 8720.   The HP App is not available with certain apps.  When HP Printing is available, it works fine.  Has anyone else experienced this and is there a fix.  Thank You.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-24-2020 05:00 AM

HP Recommended

@Rogue1954, Welcome to HP Support Community!

 

I see that you have issues with AirPrint from your iOS devices, as the HP Smart works fine, it is not a printer or application issue. It could be an issue with the iOS platform.

 

In order to isolate the issue further, I'd suggest you check for updates on your iOS devices. Refer to the document Update your iPhone, iPad, or iPod touch for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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1 REPLY 1

‎09-24-2020 05:00 AM

HP Recommended

@Rogue1954, Welcome to HP Support Community!

 

I see that you have issues with AirPrint from your iOS devices, as the HP Smart works fine, it is not a printer or application issue. It could be an issue with the iOS platform.

 

In order to isolate the issue further, I'd suggest you check for updates on your iOS devices. Refer to the document Update your iPhone, iPad, or iPod touch for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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