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‎01-04-2022 06:30 PM

HP Recommended
Product: HP Envy Pro 6455
Operating System: macOS 10.15 Catalina

I have 2 issues, my HP web app says my serial number is the wrong printer version (6458 vs 6455 which it is) and moving to new home the printer is not finding the wifi, i have disconnected and reconnected tried all of the FAQ including power button and wifi button for 5 seconds and that only turns off the printer... and unable to hit WPS button on router.... this is very complex and wish i had a phone number to call. 

Category:
1 person had the same question
1 REPLY 1

‎01-10-2022 11:17 PM

HP Recommended

@alexbottom

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Once done, please connect the Printer to the Wi-Fi.

 

Regarding the serial number - is it showing this only now or it was always the case? Basically all these fall under the same series of Envy 6450

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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