My 3700 series printer is connected to WiFi but shows not connected on the HP website

[ssoperator]

My printer is connected to my WiFi network and HP Instant Ink, but shows not connected to the internet on the HP Instant Ink website and I get random not connected messages. How do I fix this

[Nal_NR]

Hi @ssoperator,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Check for network and connection issues if you cannot print or scan with a wireless HP printer.

Restart devices

• Restart your computer or mobile device, printer, and router to clear any error states.
• Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Restore Wi-Fi setup mode on the printer

• Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.
• Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.
• Within two hours, return to the app or software to find and add your printer and complete the setup.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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