• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-08-2022 04:39 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP 9010.   Error IP Address:Not Connected.  I have restarted my printer, router and computer multiple times.  I have done a partial reset on the printer.  Need help please.  Love this printer.

1 REPLY 1

‎03-11-2022 09:02 AM

HP Recommended

@VIDIVER

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue. Let's restore the printer to the original network settings:

  • 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  • 2. Touch Network Setup.
  • 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.
  • 4. Touch Yes.
  • 5. Print the network configuration page and verify that the network settings have been reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.