My 9010e printer constantly goes off line.

[MonaKrieg]

My 9010e all in one printer will print a document and then randomly won't print other documents within minutes of each other.  I am using a wireless connection with both computer and printer on the same wifi network.  Have had this issue constantly since I purchased the printer.  Have to reinstall my printer or call support for assistance.  Very frustrating.  Is anyone else having this issue? 

[Nal_NR]

Hi @MonaKrieg,

Welcome to the HP Support Community. 

I'd like to help!

What is the current OS you are using?

Meanwhile, follow the steps. 

Verify that your printer is not in Use Printer Offline mode

Select Start  > Settings  > Devices  > Printers & Scanners. Then select your printer > Open print queue. Under Printer, make sure Use Printer Offline is not selected.

Open Printers & scanners settings

Unplug and restart your printer

Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on. 

Set your printer as the default printer

Select Start  > Settings  > Devices  > Printers & scanners .

Open Printers & scanners settings

Select your printer and then select Open queue.

Select Printer, then select Set As Default Printer, and clear Pause Printing and Use Printer Offline if they are selected.
If you see a message that says, "Windows will stop managing your default printer for you," select OK. 

Note: If you select OK, Windows will stop automatically setting the last printer you used as your default printer. To turn this feature back on, select Start , and then select Settings > Devices > Printers & scanners > Let Windows manage my default printer.

Clear the print queue

Select Start  > Settings  > Devices  > Printers & scanners .

Open Printers & scanners settings

Select your printer and then select Open queue.

Under Document Name, select any documents listed, then select Document, and select Cancel.

Reset the service that manages the printing queue

Go to Search  in the taskbar, type services, and then select Services in the list of results.

Find the Print Spooler service, select and hold (right-click) it, and select Restart.

 Remove and reinstall your printer to your device

Try removing and reinstalling your printer. 

Remove your printer:

Select Start  > Settings  > Devices  > Printers & scanners .

Open Printers & scanners settings

Select your printer, select Remove device, and then select Yes.

Reinstall your printer:

Select Start  > Settings  > Devices  > Printers & scanners .

Open Printers & scanners settings

Make sure your printer is turned on and connected. Select Add a printer or scanner and follow the instructions to reinstall your printer.

 Restart your PC

Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer. 

Update to the latest firmware by selecting your current OS.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MonaKrieg]

I have had issues since I purchased this printer.  I previously had a 9010 with no issues ever, which is why I purchased the same model.  Since installed, I have had continuous issues with the printer.  I can print a document and then 2 minutes later, the printer won't print.  It is very inconvenient and I am getting to point of requesting a new printer be sent to me.  I have contacted support several times and have had to allow them to access my computer to "fix" the problem. 

[Nal_NR]

Hi @MonaKrieg,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

To get the details on replacement, you need to contact our internal HP support. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!