My Chromebook stopped sending to my printer.

[MRWL]

I am unable to print anything I send from my old Chromebook.

It recognizes my printer and I see what I want printed. Click Print... and nothing. 

HP indicates my printer as "expired", what does that mean?

Thank you for any help

[A_Gayathri · Accepted solution]

Hi @MRWL,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet Plus 4120 All-in-One Printer is being recognized by your Chromebook but won’t print, and HP is showing it as "expired," here’s what’s likely happening and how to fix it:

Possible Causes & Fixes

1. Printer Expired? (Instant Ink or HP+ Subscription)

• If you are enrolled in HP Instant Ink or HP+, and your subscription has expired (e.g., payment issue, trial ended, or HP+ is deactivated), your printer may not allow printing until it’s renewed or switched to standard cartridges.
• Fix: Log into your HP account (HP Smart) and check your subscription status.

2. Cloud Print is No Longer Supported

• Google Cloud Print was discontinued in 2020, and older Chromebooks relying on it won’t print.
• Fix: Try adding the printer via IP address instead of auto-discovery:
  1. Open Settings > Printers > Add Printer
  2. Select Add Printer Manually
  3. Enter the IP address (Find this on the printer’s control panel or router settings)
  4. Choose Generic PCL Driver

3. Printer Not Connected Properly

• Your Chromebook might recognize the printer but fail to send data due to connection issues.
• Fix:
  • Restart the printer, Chromebook, and router.
  • If printing via WiFi, check that the printer is on the same network as the Chromebook.
  • Try connecting via USB cable and see if it prints.

4. Printer Queue Stuck

• If multiple jobs failed, the printer might be stuck in a queue.
• Fix:
  • Go to chrome://print in the browser and clear the queue.
  • Restart your Chromebook and try again.

5. Outdated Chromebook or Printer Firmware

• Older Chromebooks may need a firmware update for compatibility.
• Fix:
  • Update Chromebook OS: Settings > About Chrome OS > Check for updates
  • Update Printer Firmware via the HP Smart app or from HP’s support site.

Final Step: Factory Reset Printer (if all else fails)

• Resetting the printer can restore default settings and help reconnect.
  1. Hold the WiFi + Cancel buttons until the power light blinks.
  2. Reconnect the printer to WiFi and try again.

Let me know if any of these steps work or if you need further troubleshooting! 😊

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MRWL]

Thank you! You are a genius. (The thumbs up click won't work for me)

[A_Gayathri]

Hi @MRWL ,

That's great! Happy to hear that the issue has been resolved. I really appreciate your efforts on this and If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!