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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
HP ENVY 5534 e-All-in-One Printer

printer display and print out shows it is connected to wifi, it syncs....presumably that means all is well. hP smart ink page asks me to connect it but i have tried everything such as rebooting,, checking wifi info and resetting password but it is connected.

Smart ink cannot update my page and ink usage

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