My Envy Inspire drops the wifi

[SteveCt]

My HP Envy Inspire drops the wifi on a daily basis, it reconnects when I follow the reset procedure and a restart of the printer.  This very annoying when I want a quick print job as the wifi password is 16 characters long!!  is there software up date needed or is this a known problem? I have a Vodafone full fibre broadband and a booster near to the printer installed 2 months ago. No other wifi problems in the house.

[Raj2111]

Hi @SteveCt 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today. I'll walk you through some possible solutions to resolve the problem.

Steps to Resolve Wi-Fi Connection Issues on HP ENVY Inspire 7200 Series

1. Check for Printer Firmware Updates

• To check for a firmware update:
  1. On the printer, go to Settings (often represented by a gear icon).
  2. Scroll to Printer Maintenance or Firmware Update.
  3. Choose Check for Updates.
  4. If an update is available, follow the on-screen instructions to update your printer’s firmware.

2. Check Wi-Fi Network Settings

Change your router’s Wi-Fi channel: Routers sometimes have issues with congestion on specific channels, especially in environments with a lot of networks. Using a less crowded Wi-Fi channel may help.

Ensure your router’s Wi-Fi signal is strong: Since you have a booster installed, ensure that it’s positioned optimally to extend the signal to your printer. Also, check that the printer is within the range of the booster or router.

Band Steering or 2.4GHz vs. 5GHz: Many modern routers have dual-band settings (2.4GHz and 5GHz). Ensure your printer is connected to the 2.4GHz network, as printers often struggle with the faster 5GHz network. You can either set your router to separate the two bands (2.4GHz and 5GHz) into different SSIDs or manually connect your printer to the 2.4GHz band.

3. Disable Power Saving Features on Router

• Check your router’s settings for any power-saving mode or settings related to Wi-Fi sleep. Disable these features to ensure your printer’s Wi-Fi stays connected.

4. Reconfigure Printer Network Settings

 reconfigure the network settings:

• On the printer’s control panel, navigate to Network Settings or Wireless Setup.
• Forget the existing Wi-Fi network, and reconnect by entering the Wi-Fi credentials again.

5. Use the HP Smart App for Monitoring

• Download and install the HP Smart app on your smartphone or computer.
• Open the app and check if there are any alerts or suggestions for your printer’s network connection.

6. Check for Interference or Overloaded Network

• Try connecting the printer directly to your main router (bypassing the booster) and see if the issue persists.
• Reduce the number of active devices on the Wi-Fi network to see if that improves the printer’s connection.

7. Check for Software Conflicts

8. Reset Printer to Factory Defaults (if necessary)

• On the printer’s display, go to Settings > Printer Maintenance > Restore Defaults.
• Reconnect to Wi-Fi after resetting.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[SteveCt]

Thanks for the ideas, I have tried the ones that were possible but the problem still there occassionally particularly for my Dell Inspiron Notebook.  The idea of using the 2.4Ghz wifi was not possible my Vodafone router does not have a facility to use both 2.4 and 5 GHz only uses 5GHz.  Just read that some users of Win 11 are having problems with printers and other connected equipment but the article said for USB connections- could this be a similar problem due to Win 11 updates?

[Gaya1239]

Hi @SteveCt ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!