My HP 4155E Deskjet keeps giving me an E code and not printing.

[JMM910]

All of a sudden my printer won't print over wi-fi. I keep getting an E message. Any suggestion on how I can remedy this?

[Sneha_01]

Hi @JMM910,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

An "E" error code on an HP DeskJet printer, such as your 4155E, typically indicates a general printer error. This can stem from various issues ranging from connectivity problems to hardware malfunctions. Here are several steps you can take to troubleshoot and potentially resolve the issue:

1. Restart the Printer

Often, a simple restart can clear error states. Turn off the printer, wait about 60 seconds, and then turn it back on. This can reset the system and may clear the error.

2. Check for Paper Jams

An "E" error can sometimes be caused by a paper jam. Open the printer's access doors and carefully remove any jammed paper you find. Make sure to check all possible locations where paper can get stuck.

3. Check Ink or Toner Cartridges

Ensure your ink or toner cartridges are properly installed and not empty. An improperly installed cartridge or one that is out of ink can cause errors.

4. Ensure the Printer is Connected to Wi-Fi

Since you mentioned the issue occurs over Wi-Fi, make sure your printer is still connected to your Wi-Fi network. Sometimes printers can lose their network settings or the network itself might have changed (e.g., new router, changed password).

5. Printer Software and Drivers Update

Make sure that your printer's firmware is up to date. You can usually find firmware updates on the HP website under the support section for your printer model. Similarly, ensure your computer's printer drivers are up to date.

6. Clear the Print Queue

Sometimes a stuck print job can cause issues. Clear the print queue from your computer to make sure there are no pending jobs causing problems.

7. Reset the Printer to Factory Settings

As a last resort, you can try resetting the printer to its factory default settings. This step will erase any custom settings, so it should be done with caution. Refer to your printer's manual for instructions on how to perform this reset as the process can vary between models.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support