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Common problems for Connectivity Issues
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‎01-29-2023 11:49 AM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

 I previously was connected wirelessly to the network but when I try and connect it now I get a message that the ethernet cable is  not connected and to make sure it is connected at both ends.   I have never had an ethernet cable connected and it does not allow me to get past this message to access the network set up.

 

I’ve tried many other fixes including turning off and on router, reconfiguring ports and installing fix doctor among many other options. Nothing works. It was working fine about a week ago. 

1 person had the same question
4 REPLIES 4

‎02-05-2023 01:05 AM

HP Recommended

Hi @Ldgray 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP OfficeJet Pro 9025 All-In-One Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-05-2023 08:37 AM

HP Recommended

This did not help.  It keeps asking for Ethernet cable.  I've never used an ethernet cable.  I've spent hours and hours trying to reconnect my printer doing every type of fix imaginable.  The printer acts as if it doesn't have wireless capabilities...it doesn't give me the option to find the network or anything like that.  

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‎02-05-2023 10:21 PM

HP Recommended

Hi @Ldgray 

Thank you for confirming.

You can try setting up the USB connection by following steps in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎02-05-2023 11:04 PM

HP Recommended

Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

 

Regards,
John

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