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‎05-19-2023 12:12 PM - edited ‎05-19-2023 12:19 PM

HP Recommended

My HP DeskJet 2755e is offline after losing internet service and WiFi. In the process of recovery I changed the router password. Now I can't connect with the printer. HP diagnostic give the following finding and solution:
"The WPA security passphrase configured on your HP printer does not match your wireless router setting."
SOLUTION "Run the wireless setup from the printer software to re-enter your wireless network WPA security passphrase."

HOWEVER, all attempts to run the wireless setup from the printer software fail because the printer is offline. Is there a way to reach a point where I could simply type in a correct password, or change the printer's stored password?

Category:
1 REPLY 1

‎05-19-2023 09:48 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please try a reset printer wireless and use HP Smart to setup and connect printer to the network again.  

These resources will be useful:

Reset wireless:

https://www.youtube.com/watch?v=NHq_83JIy4A&t=5s

 

Connect printer to network:

https://www.youtube.com/watch?v=VD1YaFTaSHs&t=1s

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
youtube.com/watch?v=VD1YaFTaSHs&t=1s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Connect to Wireless network using
https://www.youtube.com/watch?v=NHq_83JIy4A&t=5s
youtube.com/watch?v=NHq_83JIy4A&t=5s
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
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