My HP Deskjet 2800e wont connect to my WiFi network

[Kay19641]

I  purchased this printer to work on our guest WiFi network so that visitors and staff can print from their phones/tablets/laptops as our main printer is on the secure network and therefore not accessible.  I have downloaded the HP smart app to my iphone XR and i get all the way to the end of the set up process to "Finish connections"  and it simply says "Unable to reach printer over WiFi".  I have tried all the troubleshooting options, I have

1.  re-set WiFi beaconing on the printer

2.  I have reset the printer to factory settings 

3.  I have deleted and reloaded the HP Smart App on my phone

4.  I have rebooted the router.

All to no avail.  We are able to use WiFi Direct for printing  from it but the whole idea was that it was on the WiFi network.  Any suggestions?

[Garp_senchau]

Hi @Kay19641,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent printing.

To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct.

For more information, go to HP printer setup (Wi-Fi Direct) | HP® Support

Reference: HP Wireless Printers - Cannot Print over a Guest or Public Network | HP® Support

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!