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HP Recommended
HP DeskJet 4152e All-in-One Printer
Microsoft Windows 11

I have recently upgraded my CenturyLink DSL Internet to 100mbps with a new dual band router and my printer lost connection to my Wi-Fi and will not reconnect and since I'm using HP instant Ink Cartridges it will no longer print anything but Printer info pages.  I ordered some regular cartridges to see if installing them will allow me to print without Wi-Fi and hope that works.  At this point I'm very disgusted with the whole thing.  I feel HP should have a fix for this Printer to be able to connect to a dual band router with both 2.5GHz and 5Ghz networks with same name.  I have extended warranty coverage for this printer and I think I would rather return the product for a full refund and I'm doubtful I will ever purchase another HP product.  I have an LG Smart TV, Two Galaxy T-Mobile Cell Phones and other devices that have no problem connecting to the new router.  This is very frustrating as I have an urgent need to print some documents.

2 REPLIES 2
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@JAMMORRIS

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

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I am an HP Employee

HP Recommended

I have an HP Desk Jet 4152 plus and i just changed internet providers. I have had no problems for several years, but since I changed, I can not get it to print.

 

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