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Common problems for Connectivity Issues
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Locked

‎12-23-2020 10:31 AM

HP Recommended
Product: Deskjet Plus 4120
Operating System: Microsoft Windows 10 (64-bit)

Always OFFLINE - CANNOT get it up.  Worked fine day 1

Category:
4 people had the same question
1 REPLY 1

‎01-05-2021 06:05 AM

HP Recommended

@Phil754

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please assign a manual IP Address and check if that helps

 

1) Obtain the IP address of the printer – You can touch print a Network Configuration page
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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