My HP ENVY 7858 will copy. However it won't print, whether wireless or connected. What do I do?

[Watson55]

My HP ENVY 7858 will copy. However it won't print, whether wireless or connected. What do I do?

[A_Gayathri]

Hi @Watson55,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7858 All-in-One Printer is able to copy but won't print, whether wirelessly or connected, follow these steps to troubleshoot the issue:
 

Restart Printer and Devices:

• Turn off your printer, computer, and router.
• Wait for 60 seconds.
• Turn on your router first, then your printer, and finally your computer.

Check Printer Status:

• Ensure that the printer is set as the default printer.
• Check the printer status in the Devices and Printers section of your computer's Control Panel. Ensure it is not offline or paused.

Update or Reinstall Printer Driver:

• Go to the HP Support website and download the latest drivers for your printer model.
• Uninstall the existing printer driver from your computer.
• Reinstall the printer driver using the downloaded file.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many printing and scanning issues automatically.

Check Wireless Connection:

• Ensure your printer is connected to the same WiFi network as your computer.
• Print a Wireless Network Test Report from the printer's control panel to check the connection status and signal strength.

Check Print Queue:

• Open the print queue on your computer by going to Devices and Printers, right-clicking your printer, and selecting "See what's printing".
• Cancel all pending print jobs.
• Try printing a new document.

Check for Firmware Updates:Update the firmware on an HP printer

• Ensure your printer firmware is up to date. Go to the HP Support website to check for and install any available firmware updates.

Reset the Printing System (Mac only):

• If you're using a Mac, go to System Preferences > Printers & Scanners.
• Right-click (or Control-click) on the printer list and select "Reset printing system".
• Re-add your printer and try printing again.

Print a Test Page:

• Print a test page directly from the printer’s control panel to ensure the printer hardware is working correctly.

Check for Error Messages:

• Check the printer's display panel for any error messages and follow any instructions provided.

Refer to this document: HP ENVY Photo 7858 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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