My HP Envy 4500 does not find my wireless network.

[Mauben]

Printer finds other wireless networks, but not mine. Even if I enter the name, it does not find it

I tried doing a manual IP address settings, but it does not accept the entries. I typed  255.255.255.0 for subnet mask and it does not accept it. It tells me each number segment must be 255 or less, which is exactly what I typed.

Other people have had the same issue, but I cant find what the solution was if any was posted. Is there a way to upload new firmware using the USB connection? Any other suggestions?

Thanks,

Maurice

[Valsimot]

Did you make any recent changes in your wireless network setup like replacing the router?

The printer supports 2,4GHz wireless, and if you installed the new wi-fi router you need to make sure the 2,4GHz band is enabled and working.

[Mauben]

No changes in wireless network. The problem started happening  a few days ago. It was taking forever to print, but it eventually printed. An hour ago, I printed the wireless configuration and it had the right wireless network in the printout. But it was still taking a long time to start printing. So I tried doing a full reset on the printer and now it does not find the right wireless network.

As far as I know, there were no changes made to my router since it was installed 2 years ago.

Thanks

[Valsimot]

Restore printer network to defaults, run a wireless setup wizard from the printers wireless setup menu.

Restore router, maybe it's blocking the printer access to wireless.

[Mauben]

I tried all that already. Printer still cannot find the right network.

[Valsimot]

If the printer can find local ( neighbour) wireless then the problem is not in the printer it's something router related.

Can you create for testing purposes a guest network 2,4GHz band without a password to see will printer find and connect to it?

[Mauben]

Well, it now found original network, but after I entered the password, it could not connect. So I created a guest network with a different password (I had to specify a password), and it accepted that and connected to it. However, when I tried to print, it took a long time again to actually print a few sentences. This was the original problem...taking forever to print.

So, at this time, I really think it is a hardware problem with the printer and not a network issue. If it is the network, then again it has to be in the printer I think since everything else works fine in my network.

Anyway, thanks for your help.