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Microsoft Windows 10 (64-bit)

My HP Envy 4500 All In One printer does not recognize my correct wifi password when I use the set up wizard.  I reset to the default settings and have tried the setup wizard multiple times and I am able to find my network name but it will not accept my network password.  Can someone help me?

1 REPLY 1
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@Czellers1022 
Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Envy 4500 All In One printer wherein it does not accept the wi-fi password.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults:
1. Press the Wireless button to access the Wireless Status menu.
2. Press the button next to Settings to access the Wireless Settings menu.
3. Select Restore Defaults.
4. Confirm selection to restore defaults.

 

Step 2: Reconnect the Printer to the network:
1. Press and hold the Wireless button on the printer until the wireless light starts blinking, approximately three seconds to start WPS push button mode.
2. Press the Wi-Fi Protected Setup (WPS) button on your router.

 

NOTE: The printer begins a timer for approximately two minutes while a wireless connection is established.

 

You may also refer to this document link

 

Let me know if this works.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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