My HP Envy 5020 All-in-One printer won't recognise my Wi Fi password any more

[Rolo9]

My HP Envy 5020 printer is offline and I cannot get it to connect to my network wirelessly. I have tried everything suggested by the HP Smart App, and even though I am entering my Wi-Fi password correctly, it says that it is incorrect. I am at a total loss as to what to try next. I printed out the 'Wireless Network Test' and the results said:

ATTENTION: The WPA security passphrase configured on your HP printer does not match your wireless router setting.

SOLUTION: Run the Wireless Setup Wizard to re-enter your wireless network WPA security passphrase. 

Obviously, I have tried this multiple times and it keeps saying it's incorrect. Can anybody help me?

Thanks in advance!

[Raj2111]

Hi @Rolo9 

Welcome to the HP Support Community!

I understand that you are not able to connect printer wirelessly, I am glad to assist you.
 

Wireless printers only connect to the 2.4G band in your router.  The router must have the 2.4G SSID band enabled with a different SSID name than your 5.0G SSID band in your router.

Reset your printer back to Network Defaults.  Then run the Wireless Setup Wizard to connect.  Both can be accessed from the front panel or computer.  

Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time. 

Make sure printer and router are at least 5 feet apart. 

Make sure IPv6 is disabled in the printer.

Make and model of modem and router?

Please try these documents:

•  Firewall blocks driver install or printer functions (Windows)
•  Printer Setup Fails with HP Smart App (Android)
•  Troubleshoot a Wi-Fi connection to an HP printer
• HP printer is offline or not responding (Windows, macOS)

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Rolo9]

Thank you so much for your reply. I have been away from home these last few days, so will try your suggestions tomorrow and let you know how it goes. Thanks again! 

[Raj2111]

Hi @Rolo9 

Thank you posting back.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,