My HP Envy keeps giving the message "The network security key isn't correct. Please try again."

[Aehrhorn]

When I type my wi-fi password into the password box, it keeps giving the message "The network security key isn't correct. Please try again." However, this password is correct, as I am using it on all of my apple products, but it will not work for just this one device. The wi-fi is not the problem. I have tried:

• resetting the modem
• going back to factory adapter settings
• restarting my laptop
• updating my laptop
• forgetting all wi-fi networks
• updating all adapters

Nothing has worked and I have no clue what else I can do.

[Max3Aj]

Hi @Aehrhorn, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since you've already tried most common troubleshooting steps, let's go through some additional solutions that might help resolve the issue:

Check for Special Characters in the Password

• Windows sometimes has issues with certain special characters in Wi-Fi passwords. Try changing the Wi-Fi password temporarily to something simpler (e.g., only letters and numbers) and see if your laptop connects.

Manually Add the Network

1. Open Settings → Network & Internet → Wi-Fi → Manage known networks.
2. Click Add a new network.
3. Enter your Wi-Fi name (SSID) and password, set the security type (usually WPA2-Personal or WPA3), and check Connect automatically.
4. Click Save and try connecting.

Use the Network Troubleshooter

1. Open Settings → System → Troubleshoot → Other troubleshooters.
2. Run the Network Adapter troubleshooter and follow the on-screen instructions.

Restart the WLAN AutoConfig Service

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to WLAN AutoConfig, right-click it, and select Restart.
3. Set its Startup type to Automatic.

Change Wireless Network Mode

1. Open Device Manager (Win + X → Device Manager).
2. Expand Network Adapters → Right-click your Wi-Fi adapter → Properties.
3. Go to the Advanced tab and find Wireless Mode or 802.11 Mode.
4. Set it to 802.11ac or Auto (if available).
5. Click OK and restart the laptop.

Disable IPv6

1. Open Control Panel → Network and Sharing Center → Change adapter settings.
2. Right-click on Wi-Fi → Properties.
3. Uncheck Internet Protocol Version 6 (TCP/IPv6).
4. Click OK and restart your laptop.

Reset Network Settings

1. Open Settings → Network & Internet → Advanced network settings.
2. Scroll down and click Network reset → Reset now.
3. Restart your laptop and try connecting again.

Check Router Settings

• Log into your router settings via a web browser (typically 192.168.1.1 or 192.168.0.1).
• Look for MAC address filtering and disable it if enabled.
• Change Wi-Fi security to WPA2-PSK (AES).
• Ensure the SSID is visible (not hidden).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support