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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

My HP Laserjet M140we has lost connection. I have tried everything. Disconnecting the router. Resetting the factory settings. The wifi button does not flash, it is stable. The report page says wireless status: connected. When I try to reset the printer, it goes until the last step" registering" and then says " impossible to register to you account". I have uninstalled and reinstalled the HP smart App. Nothing

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