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‎09-11-2020 10:44 AM

HP Recommended
Product: MacBook Pro Retina
Operating System: macOS 10.15 Catalina

My HP Office - Jet Pro 8720 printer worked perfectly from my MacBook Pro Retina using macOS Catalina  v.10.15.6. Now the printer is stuck in paused. It prints tests pages from links in HP, on my Mac, but won't print anything else from my Mac!  Does anyone have any suggestions, please. Thanks, MicheleEA

Category:
2 people had the same question
3 REPLIES 3

‎09-11-2020 02:44 PM

HP Recommended

Hi,

Please click the printer icon on the Dock, then click the Resume button to unpause the printer.

 

May you see any difference which printing now?



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‎10-23-2020 02:32 PM

HP Recommended

I have the same thing but am using an HP Laserjet 1300 connected via USB.  Printer will print test pages and my MAC recognizes the printer, but it will not print my print jobs.  In addition, my daughter who also has a MAC tried printing as well......same thing.

 

Help please!  This is driving me crazy.

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‎10-23-2020 11:16 PM

HP Recommended

Trying to figure this out, you seem not to be alone with USB printing issues since a recent macOS update, MANY reporting USB printing issues.

 

If your printer supports an Ethernet connection too, I suggest giving it a try and checking for any difference while using a network connection.

 

Shlomi

 



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