My HP OfficeJet Pro 6978

[BenTrueNorth]

My HP Office Jet Pro 6978 won’t connect to my computer. It is an Acer computer. Thanks

[Garp_senchau]

@BenTrueNorth, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 6978 printer is not connecting to your Acer computer, here are some steps you can follow to resolve the issue:

Ensure the printer and computer are on the same network:

• If you are connecting wirelessly, make sure both the printer and the computer are connected to the same Wi-Fi network.

Update Printer and Computer Software:

• Make sure your computer has the latest operating system updates.
• Check for printer firmware updates via HP Support.

Download and install the printer software:

• Visit 123.hp.com/setup to download the HP Easy Start utility and follow the on-screen instructions for software installation.

Check Windows Update and Graphics Driver Updates:

• Ensure your Windows operating system and graphics drivers are up to date.

Reconfigure Network Settings:

• You can connect the printer using a different connection method—USB, Wi-Fi, or Ethernet.

Uninstall and reinstall the printer.

• Sometimes, uninstalling and then reinstalling the printer software can resolve connectivity issues.

References:

1. Unboxing, Setting Up, and Installing the HP OfficeJet Pro 6978 Printer
2. HP printer setup (Windows built-in driver) | HP® Support

If you follow these steps and still encounter issues, it may be helpful to check your network security settings

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,