My HP OfficeJet Pro 8028 cannot find my wi fi network

[Lisamariecoop]

My printer cannot find my wireless router network.

[Sneha_01]

Hi @Lisamariecoop,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

f your HP OfficeJet Pro 8028 cannot find your Wi-Fi network, try these steps to troubleshoot the issue:

1. Check Wi-Fi Connection

• Ensure your Wi-Fi network is working by checking if other devices (like your phone or computer) can connect to it.

2. Restart Your Devices

• Printer: Turn off the printer, unplug it, wait for about 30 seconds, then plug it back in and turn it on.
• Router: Restart your Wi-Fi router by unplugging it for about 10 seconds, then plug it back in.

3. Verify Network Compatibility

• Ensure that your printer is compatible with your Wi-Fi network's frequency. Most printers work with 2.4 GHz networks, while some routers have a separate 5 GHz band. Check if your router has both options enabled.

4. Reset Network Settings on the Printer

1. On the printer control panel, go to Setup (gear icon).
2. Select Network.
3. Choose Restore Network Settings or Reset Network Settings.
4. Follow the prompts to confirm the reset.

5. Reconnect to Wi-Fi

1. On the printer control panel, go to Setup > Network > Wireless Setup Wizard.
2. Select your Wi-Fi network from the list and enter the password.

6. Check Firewall or Security Settings

• If you have security settings on your router (like MAC address filtering), ensure the printer's MAC address is allowed.

7. Update Printer Firmware

• If you can connect the printer to a computer, check for firmware updates via the HP Smart app or the HP website.

8. Use WPS (Wi-Fi Protected Setup)

• If your router supports WPS, press the WPS button on the router, then on the printer, go to Network > WPS Setup and follow the instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support