My HP Officejet 250 is not printing and it says SSL certificate is expired

[cl2471]

HP Officejet 250 All in One

[Sneha_01]

Hi @cl2471,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 250 is not printing and displays a message indicating that the SSL certificate is expired, this usually means that the printer is having trouble communicating securely with the network or a connected device. Here are some steps you can take to resolve this issue:

1. Check Date and Time Settings:

Ensure that the date and time settings on your printer are correct. Incorrect settings can cause SSL certificate errors.

• Access the printer’s control panel.
• Navigate to the Setup or Settings menu.
• Find the Date and Time settings and ensure they are correct.

2. Update Printer Firmware:

Updating the firmware can resolve many issues, including expired SSL certificates.

• Go to the HP Support website and search for your printer model.
• Download and install any available firmware updates for your HP OfficeJet 250.

3. Reset Network Settings:

Resetting the network settings can help re-establish a secure connection.

• Access the printer’s control panel.
• Navigate to the Network or Wireless settings.
• Look for an option to Restore Network Settings or Reset Network Settings.

4. Reconfigure Network Connection:

Reconfigure the network connection to ensure it is set up correctly.

• Disconnect the printer from the network.
• Reconnect it using the correct network credentials.

5. Check Security Settings:

Ensure that your network security settings are not causing the issue.

• Access your router’s settings through a web browser by entering its IP address.
• Check for any security settings that might affect the printer’s connection.

6. Manually Update SSL Certificates:

If the issue persists, you may need to manually update the SSL certificates.

• Visit the HP Support website.
• Search for instructions on how to update SSL certificates for your specific printer model.
• Follow the provided instructions to update the SSL certificates.

7. Reinstall Printer Software:

Reinstalling the printer software can help resolve configuration issues.

• Uninstall the current printer software from your computer.
• Download the latest version of the software from the HP Support website.
• Install the software and follow the prompts to set up your printer again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support