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Locked

‎05-19-2021 07:14 PM - last edited on ‎07-14-2021 02:32 PM by Retired

HP Recommended
Product: Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

My Officejet 8620 says locked by administrator so I can't get my wireless internet connection set up.  I just changed my wireless provider.  This is my home printer so I should be the only administrator.

Category:
1 person had the same question
1 REPLY 1

‎05-25-2021 10:40 AM

HP Recommended

@tonymeisner

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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